Privacy Policy god911 – Malaysia Personal Data Protection

This Privacy Policy is issued by god911, Malaysia's leading online gaming platform accessible at god911.fun and the god911 mobile app. We understand that your privacy is of the utmost importance, and we take this responsibility seriously.

This document details how god911 collects, uses, discloses, stores, and protects your personal data when you use the platform, register an account, make financial transactions, or communicate with our support team. This Policy also outlines your rights as a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA).

This Privacy Policy applies to all users of the god911 platform, including unregistered visitors, registered members, and former members whose accounts have been terminated. By accessing or using any part of the god911 platform, you confirm that you have read and agree to this Privacy Policy.

God911 only collects personal data necessary to provide a safe, efficient, and responsible service. We do not collect information beyond what is required for platform operations. The following are the categories of data we collect:

We may also collect data you provide voluntarily, such as feedback, surveys, or participation in promotional programmes. All such data is handled in accordance with the same principles set out in this Privacy Policy.

God911 uses collected personal data solely for lawful and necessary purposes to operate the platform safely and responsibly. The following are the primary purposes for which your data is used:

• Identity Verification & KYC: To verify your identity in compliance with anti-money laundering legal requirements and to ensure account security.
• Account Management: To create, maintain, and protect your account, including processing logins, password resets, and two-factor authentication.
• Transaction Processing: To process deposits, withdrawals, and all financial transactions securely and accurately.
• Customer Support: To provide accurate and effective assistance when you contact the god911 support team.
• Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, and security breaches.
• Responsible Gaming: To monitor gaming patterns and identify signs of problem gambling in order to provide timely assistance.
• Legal Compliance: To comply with reporting and compliance requirements applicable to the platform's operations.
• Platform Improvements: To analyse usage patterns and improve the performance, usability, and overall experience of the platform.

God911 does not sell, rent, or disclose your personal data to external parties for commercial purposes. However, in certain limited situations, we may need to share your data with the following parties:

• Payment Service Providers: Required transaction details are shared with DuitNow, FPX, Touch 'n Go eWallet, and Boost solely to process your payments securely.
• KYC Service Provider: Identity verification documents are shared with verified KYC verification partners who have strict confidentiality agreements in place with god911.
• Game Service Provider: Minimum necessary technical data is shared with gaming software providers to ensure proper game functionality.
• Legal Authority: god911 fully complies with court orders and mandatory disclosure requirements to relevant Malaysian authorities, including cases involving fraud and money laundering.

The security of your personal data is god911's top priority. We implement multiple layers of technical and organisational protection to keep your data safe from unauthorised access, disclosure, alteration, or destruction.

• 256-bit SSL Encryption: All data transmitted between your device and god911's servers is protected with 256-bit SSL encryption — the same standard used by leading banking institutions worldwide.
• Static Data Encryption: Sensitive data stored in our databases, including financial information, is encrypted using robust AES-256 encryption.
• Two-Factor Authentication (2FA): god911's 2FA system adds an extra layer of security for login and withdrawals, ensuring only you can access your account.
• Continuous Threat Monitoring: The god911 security team actively monitors the platform around the clock to detect intrusion attempts, cyber attacks, and anomalous activity.
• Internal Access Controls: Access to member personal data within god911 is restricted on a need-to-know basis and requires strict identity verification.
• Backup & Disaster Recovery: Your data is regularly backed up to a secure, separate location to ensure service continuity and data protection in emergency situations.

While we take all reasonable precautions, no system can guarantee 100% absolute security. In the event of any security breach affecting your data, god911 will notify you within the timeframe stipulated under PDPA requirements.

God911 retains your personal data only for as long as necessary to fulfil the purpose of collection or to comply with legal requirements. Retention periods vary by data type:

Once the specified retention period has expired, your data will be securely deleted or converted into an anonymised format that can no longer be linked to your identity.

God911 uses cookies and similar tracking technologies to enhance the user experience, analyse platform usage patterns, and ensure the security of your session. The following are the types of cookies we use:

• Strictly Necessary Cookies: These cookies are required for core platform functions such as login, session management, and security. They cannot be disabled without affecting the platform's primary functionality.
• Performance & Analytics Cookies: These cookies help us understand how members use the platform — most visited pages, time spent, and navigation paths — enabling us to continuously improve the user experience.
• Functional Cookies: These cookies store your preferences such as language, display settings, and login information (if you select "remember me") for a more convenient experience.
• Security Cookies: Used to detect fraudulent activity, protect against CSRF attacks, and maintain the integrity of valid user sessions.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect platform functionality. For more information on managing cookies, please refer to your browser's help documentation.

As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by god911:

To exercise any of the above rights, please contact the god911 support team via live chat or email. We will process your request within 14 business days. In certain cases requiring further investigation, this period may be extended up to 30 days with notice to you.

God911 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or platform improvements. Any changes made are to ensure this Privacy Policy remains relevant, accurate, and compliant with current laws.

When we make material changes to this Privacy Policy, we will notify you through the following methods:

• In-Platform Notice: A prominent notice will be displayed on the god911 homepage and within your account at least 14 days before any changes take effect.
• Email Notification: Registered members will receive a notification email outlining the key changes and their effective date.
• Last Updated: The "Updated" date at the top of this document will always reflect the latest version of the Privacy Policy.

Your continued use of the god911 platform after the effective date of any changes will be considered your acceptance of the updated Privacy Policy. If you disagree with the changes made, you have the right to close your account before they take effect.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how god911 handles your personal data, please do not hesitate to contact us. Our privacy team is ready to assist you.

If you are not satisfied with our response, you have the right to file a complaint with the Personal Data Protection Commissioner of Malaysia through the Department of Personal Data Protection under the Ministry of Communications and Digital.